Frequently Asked Questions
🛍️ Orders & Payments
How to place an order?
Simply choose your favorite items, select the desired size or model, and then click “Add to Cart” . Once you have completed your selection, go to your cart and follow the steps to securely confirm your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Shop Pay . All payments are secured via SSL.
Can I modify or cancel my order after validation?
If your order has not yet been shipped, please contact us promptly at murimcore@gmail.com . Once the order is being prepared, it is unfortunately no longer possible to modify it.
🚚 Delivery & Tracking
What are the delivery times?
Average delivery times vary between 3 to 5 working days for mainland France and 7 to 12 working days for Europe.
A tracking number will be sent to you as soon as your order is shipped.
Do you ship internationally?
Yes! MurimCore ships to several countries around the world. Fees and delivery times may vary depending on the destination.
How do I track my order?
Once your order has shipped, you will receive an email with your tracking link. You can also check the status of your order from your customer account.
🔄 Returns & Exchanges
Can I return an item?
Yes, you have 14 days after receipt to make a return, in accordance with our return policy . The item must be unworn, unwashed, and in its original packaging.
Are I responsible for return shipping costs?
Return costs are the responsibility of the customer, except in the event of an error on our part (wrong item or product defect).
How to make an exchange?
Contact our team at murimcore@gmail.com with your order number and the reason for the exchange. We will guide you through the process.
👕 Products & Quality
Where do your clothes come from?
Each MurimCore piece is crafted with care and respect for tradition, combining Murim-inspired designs with premium materials . The fabrics are 100% cotton, soft and durable, for optimal everyday comfort.
Do symbols on clothes have meaning?
Yes! Each symbol represents a clan or sect from the world of Murim , embodying values such as wisdom, strength, loyalty, or freedom. Wearing MurimCore clothing is a proud display of your belonging to this universe.
💬 Support & Contact
How to contact you?
For any questions, please write to us at murimcore@gmail.com or via our contact form.
Our team will respond to you within 24 to 48 business hours .
Where can I follow your news?
Follow us on Instagram, TikTok, and Facebook for new collections, behind-the-scenes looks, and exclusive promotions.